Shipping Policy
At Ridge N Threads, we take care to prepare every order with attention to detail. This policy explains where we currently deliver and what to expect after placing an order.
1. Delivery Coverage
We currently offer delivery within Pakistan only. Orders with delivery addresses outside Pakistan cannot be accepted through our website at this time.
2. Shipping Charges
Applicable shipping or delivery charges, where any, will be shown during checkout or communicated to you before the order is confirmed. Please review the order total before completing your purchase.
3. Order Processing & Delivery
Orders are prepared after they have been received and confirmed. Processing and delivery time may vary depending on product availability, order volume, destination and whether an item is made to order. Any delivery estimate provided at checkout or by our team is an estimate and may be affected by courier operations, weather, public holidays or other circumstances beyond our control.
If your order requires additional preparation or a special production arrangement, our team may contact you with an updated expected dispatch or delivery estimate.
4. Accurate Delivery Details
Please provide a complete and accurate recipient name, phone number and delivery address at checkout. Ridge N Threads cannot be responsible for delays or failed delivery caused by incorrect or incomplete details supplied with an order. If you need to correct your address, contact us as soon as possible; changes may not be possible once an order has been dispatched.
5. Tracking & Delivery Attempts
Where courier tracking is available, tracking information may be shared with you after dispatch. Delivery attempts and any re-delivery arrangements are subject to the courier’s procedures and service coverage.
6. Delayed, Missing or Damaged Parcels
If your parcel appears delayed or tracking has stopped updating, please contact us so we can help check its status with the delivery provider. If an order arrives visibly damaged, please notify us promptly and share clear photographs of the parcel and item so we can review the issue.
7. Returns & Refunds
Shipping arrangements for approved returns are subject to our Refund & Returns Policy. Custom-made or personalised products are generally non-returnable except where an item is damaged, defective or materially different from the agreed specifications, subject to applicable consumer rights.
8. Contact Us
For questions about delivery, dispatch or an existing order, contact us at info@ridgenthreads.com. Please include your order number so we can assist you more quickly.