Privacy Policy
Effective date: 8 November 2026
This Privacy Policy explains how Ridge N Threads collects, uses and protects information when you visit ridgenthreads.com.pk, place an order or contact us.
1. Information we collect
Depending on how you use our website, we may collect information you provide, such as your name, billing and delivery address, email address, phone number, order details and messages sent to us. When you browse the website, technical information such as your IP address, browser and device details, pages visited and cookie-related data may also be processed.
2. How we use your information
- To process, confirm, fulfil and deliver your orders.
- To communicate about purchases, delivery, returns and customer support.
- To maintain your account, where you choose to create one.
- To operate, secure, troubleshoot and improve our website and services.
- To meet applicable legal, accounting and record-keeping requirements.
- To send promotional messages only where permitted and, where required, with your consent.
3. Orders and payments
When you place an order, information needed to complete the transaction is processed by our store. Payment details may be handled by the payment service selected at checkout. We do not ask you to send full card details by email. The payment provider’s own privacy terms may also apply to its processing.
4. Cookies and similar technologies
Our website may use cookies and similar technologies to support essential store functions, remember preferences, maintain shopping-cart and checkout sessions, and understand website performance. You can manage cookies through your browser settings. Disabling some cookies may affect how parts of the store work.
5. When information may be shared
We may share relevant information with service providers when needed to operate the website and fulfil your order, such as hosting, website maintenance, payment processing, delivery and technical support providers. We may also disclose information where required by law or to protect our rights, customers and services. We do not publish your private order details for general access.
6. How long we keep information
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order administration, customer support, legal obligations, dispute resolution and security. Retention periods may vary depending on the type of information and applicable requirements.
7. Security
We use reasonable administrative and technical measures intended to protect information. However, no website, transmission or storage method can be guaranteed to be completely secure.
8. Your choices and requests
You may contact us to ask about personal information associated with your orders or account, request correction of inaccurate details, or ask about deletion where applicable. We may need to retain certain records where required for legal, accounting, security or legitimate business purposes.
9. Third-party websites
Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and we encourage you to review those policies when using their services.
10. Children’s privacy
Our website is not intended to knowingly collect personal information directly from children without appropriate authorisation. If you believe a child has provided personal information to us, please contact us.
11. Changes to this policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date.
12. Contact us
For privacy-related questions or requests, contact Ridge N Threads at info@ridgenthreads.com.