Returns & Refunds

Effective date: 8 November 2026

At Ridge N Threads, every piece is made with care. If there is a problem with your order, please contact us promptly so we can review it.

1. Return window

Eligible, non-customised products may be requested for return within 7 days of delivery. Please email info@ridgenthreads.com within this period and include your order number and the reason for the request. A return is not approved until our team confirms the return instructions.

2. Condition of returned items

To be considered for a return, an item must be unused, unwashed, unaltered and in its original condition, with its original packaging and any included accessories. Please take care when inspecting leather goods; signs of wear, damage after delivery, alteration or use may affect eligibility. Proof of purchase is required.

3. Custom and personalised products

Custom-made, personalised, logo-branded, embossed, stamped or otherwise specially produced products are non-returnable and non-refundable because they are made to the customer’s specifications. This exclusion does not affect your ability to contact us if a custom product arrives damaged, defective or different from what was agreed in the order.

4. Damaged, defective or incorrect orders

If your order arrives damaged, defective or incorrect, contact us at info@ridgenthreads.com as soon as possible. Include your order number, a description of the issue and clear photographs where relevant. We will review the matter and discuss an appropriate resolution.

5. Return shipping

For a change-of-mind return, the customer is responsible for the cost of sending the item back, unless we confirm otherwise. If the issue is due to an error on our part or an item is confirmed to be faulty, we will discuss the appropriate return arrangements with you before you send it.

6. Refunds

Returned items must be received and inspected before a refund can be approved. We will contact you after the inspection to confirm the outcome. If approved, the refund will be arranged using the original payment method where practical, or another method agreed with you. The time for the funds to appear may depend on your payment provider or bank.

7. Exchanges

Exchanges are subject to product availability and approval. Please contact us before sending an item back so we can confirm whether an exchange can be arranged.

8. Orders and delivery area

We currently accept deliveries within Pakistan only. Please check your order details carefully before completing checkout. Any delivery charges shown at checkout form part of your order total.

9. Contact

For return or refund enquiries, email info@ridgenthreads.com and include your order number. Nothing in this policy is intended to limit any rights that cannot lawfully be excluded under applicable consumer protection laws.